Making a Complaint About a Mobile Casino

woman getting angry because of mobile casinoIt is highly unlikely that you will ever have to make a complaint about a mobile casino – especially the bigger ones like mFortune and LadyLuck’s – but there will unfortunately be times when this is necessary for some people. Whether this is because they feel they are being spammed by them, a problem with the game they were playing or whether they feel they were treated unfairly, there are bound to be grievances from time to time.

If you are in a position where you want to complain about a mobile casino, you have a few options open to you. This page will tell you the different ways you can make your complaint, and what to do if they aren’t listened to… Continue reading

Explained: UK Gambling Commission

British Gambling Commission LogoThe UK Gambling Commission is an independent public body established under the Gambling Act 2005. It’s intended to ensure that gamblers are adequately protected and experience only fair and appropriate treatment from their gaming endeavors.

Making it safe to place bets

The main aim of the Gambling Commission is to:

  • Ensure there is no crime within UK gambling operations
  • Ensure that casinos adhere to the Gambling Act 2005
  • Make sure that all gambling is fair and open in its gaming procedures
  • Protect minors and people who may be vulnerable from being exploited by gambling or harmed in any way

Requiring the proper licences

One of the ways the commission ensures fair practices is by issuing licenses to people and organisations providing a facility for people to gamble, both a physical location and an online or mobile location.

The licences they give out fall into four different categories:

General licence. The conditions under which a general licence can be applied are if an individual operating licence is requested by an organisation or a particular class of operating licence is sought, such as a betting operators licence.

Individual licence. This type of licence is usually give when an individual operating licence is requested by an individual operator and not an organisation.

Imposed Conditions. The Secretary of State has the authority to impose conditions to some licences, which are applied towards a certain class of operating licence.

Statutory conditions. These may be added towards any class of operating licence.

Regulations and taking action

The Gambling Commission has the power of the law to crack down and sanction (or even shutdown) facilities who are not operating in accordance with the appropriate regulations. Some of the areas they regulate are:

  • Arcades
  • Casinos
  • Lottery operators
  • Betting
  • Bingo
  • Gambling Machine providers
  • Gambling software provider
  • British-based remote gambling operators

How does this pertain to gambling on your Android?

Mobile gambling falls under the category of ‘Remote Gambling‘ since its participants are gambling via remote means (their mobile phone). Regarding remote gambling, the Gambling Commission states that: “Providing facilities for remote gambling without obtaining the correct licence(s) is an offence if at least one piece of remote gambling equipment is situated in Great Britain.”

The Gambling Commission also frequently monitors casinos’ – including mobile casinos’:

  • Gambling records
  • Results of games

What this all means for you, the mobile gambler, is that you can feel safe gambling on any mobile casino in the UK knowing that they are required to have a licence and are constantly being monitored to ensure a safe and fair gaming experience for you.

The regulations are there for you

When you gamble on your Android, it is comforting to know that you are not being had, and that all of your bets are being made in a fair and safe mobile casino. The UK Gambling Commission was created to ensure that all casinos –- including Android casinos — are giving their members a fair and honest playing experience!

What Android Casinos hold a British Gambling License?

The LadyLuck’s Mobile Casino and the mFortune Mobile Casino both have British Gambling licenses. These casinos have been around for a number of years and have a gained a reputation of being fair and honest. They offer lots of real-money Android Casino games (including slots) for punters.

Return to the Android Casino Regulations section?

Nothing illegal about gambling on your Android

It’s true that real-money mobile slot apps are (currently) not allowed on the Android Market (now called Google Play), but gambling on your Android is not illegal in the United Kingdom. Gambling apps cannot be published on the Android Market as specified by Google’s terms and conditions, but that doesn’t mean you can’t download Android slot games from mobile casino websites completely legitimately.

In the UK you can play!
By law, anyone in the UK can gamble on their mobile phones. There is no law against that in Britain, and furthermore, mobile gambling has become one of the most popular mobile activities in the UK over the last few years. In addition, many popular casinos in the UK such as mFortune and LadyLuck’s, are regulated by the British Gambling Commission meaning they adhere to strict rules about fair play.

The power of the Android Market
The Android Market’s terms and conditions cannot govern and do not have any legal authority over the people of the United Kingdom. The Android Market can penalise or ban publishers (in this case mobile casinos) who go against their terms and conditions, but you as a player cannot be penalised for playing.

Many casinos are using their brain muscles
We hope this clears up any concerns you might have about playing mobile slots game on your Android. Many mobile casinos are coming up with innovative ways of working around the Android Market’s stipulations. Simply find a Android Casino or a Android Slot Game that you like on our site, and click download!

Don’t go barricading yourself indoors
If you download a mobile slot onto your Android you can play worry-free that you are playing fully within the laws of the United Kingdom, and you don’t need to expect the police to be busting down your door anytime soon -– unless you’re an international criminal (but that has nothing to do with mobile gambling!).

Explained: Real Money Gambling Apps on Android

As the popularity of mobile apps has gradually intersected with the public’s love for mobile gaming, the regulations in Google’s Terms and Conditions have made gambling in the Android Market a difficult issue for mobile slot developers. Choosing how to work within (or outside of) Google’s Terms is still a tough decision for mobile slot developers, some have found success and some are still trying to tinker with their game plan.

Google’s Terms state that no mobile app shall be permitted in the Android market (now re-named to Google Play) that isn’t appropriate for users under 18 years of age. These Terms don’t name mobile slots or mobile gaming explicitly, but given that mobile gaming is for those people over the age of 18, mobile gambling is included in this net.

The success of breaking from the pack

There have been a unique variety of tactics taken by mobile app publishers and mobile casinos in response to these Terms. mFortune was the original mobile casino to break from the pack and adapt their games to be available in the Android Market. Offering straight forward mobile slot apps, over 30,000 people downloaded these games.

This led to other mobile casinos, like mSlot, publishing their games on the Android Market, though none of them had the same great success that mFortune achieved.

Operating in stealth mode

While mFortune and others presented rather blatant solutions, other mobile casinos, like LadyLuck’s Mobile and Wildjack Mobile, offered more covert methods of working around Google’s Terms. These mobile casinos came out with more basic versions of their mobile slot games for the Android Market, which usually redirected the player to their mobile phone browser where they would play the online version of the game –- not the app version.

Because playing a slot game on a mobile phone’s web browser isn’t as rich of an experience as playing a slot game designed to be a mobile app, this method was not as successful as the method introduced by mFortune.

It’s a world of changing capabilities

Mobile casinos and mobile slot developers are constantly monitoring their products and making changes to reflect the requirements of mobile markets and the wants and needs of their customers – you, the mobile slot player! mFortune now has replaced their Android Market offerings to a demo slot app, which gives the player the ability to download the ‘real-money’ app, and then usually opens the app on the mFortune site and not on the Android Market.

It is important to check the terms on any site you are actively participating on, especially when your ultimate goal is to win giant amounts of money from that site! Mobile casinos want to offer players on the Android Market the most exciting playing experience imaginable and as they stride for the most effective solution to these obstacles they get closer and closer to giving mobile slot players the most action-packed real-money gaming experience ever!

Introduction to the Android regulations section

According to Google’s Terms and Conditions, mobile developers are not allowed to publish any app that is not suitable for users under the age of 18. Though it does not specifically mention mobile gambling, the ‘under 18′ rule technically excludes it.

Several mobile casinos, like mFortune decided at first to develop their apps for the Android Market (now called Google Play) despite these regulations, while other mobile casinos, like LadyLuck’s chose more conservative options.

In the Android Casino Regulations section we will keep you up-to-date on all the new developments in the terms and conditions according to the Google and Android Market, as well as what different Android Casinos are doing to offer their games in the face of these regulations.

Check this section regularly to see all the latest developments. Our goal is to help you win the most money possible, and help you have a GREAT time doing so, and this section will help you enjoy your mobile slot playing experience and win BIG money!