Imagine buying a lottery ticket only to not win a single penny. Happens pretty often, right? Well imagine actually winning the lottery only to have your money taken away because there was some kind of misunderstanding. This happened to player couple Edwina and David Nylan. After playing an online lottery, they were lucky enough to earn a jackpot of over £35 million. Their joy quickly turned sour, however, when Camelot declared their win invalid because their £2 online ticket, purchased through the Lotto mobile app, had a glitch and didn’t go through. Let’s just say they were none-too-pleased about it.
The Nature of Glitches
This just goes to show that nothing is perfect. Computer glitches happen very often, even to the best equipment in existence. It goes with the territory. That doesn’t mean that they aren’t a nuisance, though. But their inconvenience usually extends to a small crash which requires a quick turn off/on again to get it working. You may lose some data but it’s up to the user to back up said data. That’s not so easy, however, when that data is in the hands of external parties, i.e. banks, casinos, etc. This is why, and this is the sad reality, even the most prestigious and successful of companies will slip up now and again simply because of the pitfalls of technology.
Sometimes, however, it could be the user’s fault. Edwina Nylan claimed that when she tried to buy the ticket on December 23rd, her lottery account showed that she had insufficient funds. The grandmother of seven promptly topped up her account before buying the ticket. With said funds she bought the ticket that contained those seven winning numbers. She and her husband used a phone app to generate them and when their numbers came up they were overjoyed. But it didn’t last long.
What went wrong?
When they contacted the lottery company, however, imagine their disappointment when they were told that their account only had 60p in it. “Shocked isn’t the word. I am gutted, but what can we do,” the 55-year-old said. Edwina said they usually get email confirmations, but she admitted she “didn’t remember to check because it was just before Christmas and I was so busy.”
In a separate message from The Mirror, a spokeswoman for the lottery operator said: “Only tickets that have been successfully purchased can be entered into the draw. So it is up to players to ensure that they have adequate funds in their account to complete a ticket purchase.”
Despite the error, the couple are still trying to get Camelot to pay out the prize. Camelot confirmed to The Telegraph the couple tried to buy “an online Lotto ticket multiple times on December 23 from 7 p.m. onwards,” but “the attempted purchases were not successful” due to insufficient funds. It is unclear whether the app didn’t update quickly enough or whether the Nylans didn’t put enough money in. Either way, this scenario must present a great lesson of being careful on what you spend.