Gala Coral has changed its anti money laundering (AML) and social responsibility (SR) policies in light of failings that have cost them close to £850,000. The UK Gambling Commission (UKGC) instigated the fine after discovering that Gala Coral failed to respond to a customer who deposited more than £800,000 into their casinos between 2012 and January 2015.
The matter was brought to light when the customer was jailed for three years. The UKGC described the matter as a widespread systematic fault with how Gala Coral handled its AMl. The new AML and SR policies will be enforced across all the online platforms of casinos run by Gala Coral, which includes Coral, Grosvenor Casinos and Gala Bingo. Continue reading
Off the back of new regulations to reduce gambling harm in physical casinos, a new scheme to bring about harm minimisation across the entire industry has been announced this week. The harm prevention strategy, known as the National Responsible Gambling Strategy, has been produced by the Responsible Gambling Strategy Board (RGSB).
Christopher Kelly, who acted as chair on the strategy, has held that the RGSB has no authority to bring about the strategy, rather that it must rely on the persuasiveness of its argument to inspire others in power to bring it to fruition. Continue reading
William Hill shares went down 13% on Wednesday 23rd March after a “weaker than expected online performance“. This sudden drop is suspected to be partly due to an increase of self exclusions during 2016. Another source of issues has been placed with disappointing sporting results.
An increase in self exclusions is a direct effect of the UKGC pushing reality checks on casinos which regularly remind and direct players to self exclusion options if they've been playing on online casinos for an extended period of time. Reality checks like this were made compulsory on all online casinos from November 2015. Continue reading
Gambling regulators aren't just monitoring casino's social responsibility in their TV advertising anymore. That social responsibility is being monitored within individual tweets. From 10th March, the big names in gambling such as Ladbrokes, Betfair, Paddy Power and William Hill will have to include responsible gambling messages regularly on their social media feeds.
The rules have been introduced by the Senet Group, a gambling watchdog who aims for the promotion of responsible gambling within the industry. Continue reading
The UKGC has released a report in the wake of Paddy Power's recent protocol failings. The events leading up to the report included Paddy Power mishandling 2 customers in their betting shops and then failing to prevent money laundering with a third online customer. Paddy Power voluntarily pledged to give £280,000 to a socially responsible cause, following the findings of the report.
The UKGC have compiled a report on the whole affair and published their conclusions on how to avoid similar events in the future. Continue reading
There's always been a reputation with online casinos, that they're the wild west of the gambling world. With no people around and no one watching, the enviroment of an online casino is seen as a place where people are ignored and their problems made their own.
All players can be put at risk by their casinos if there's no good safeguards. For this with a gambling addiction, this is especially serious. But in the last few years, gambling regulators like the UKGC, have been making leaps and bounds in protecting people who are at risk. So if you're simply interested, or have thought you might be one of those at risk, these are the steps that you can take and that have been made to make the online casino a safer place to bet. Continue reading
This how you don't advertise gambling. The UK's Advertising Standards Authority (ASA) has condemned mobile sports operator, FanBet, for using suicidal imagery in an advert on an Arsenal FC fan page. The advert showed a rotating slide and one image caused a stir. It showed the silhouette of a man who'd hung himself up by a rope above the caption: “SAVE YOURSELF”. The gruesome imagery shows heavy links between problem gambling and suicide which the ASA claimed to be “irresponsible”. We can hardly blame them.
A recent large scale study funded by the UKGC, has given us better insight into British gambling behaviour than ever before. With over 8,000 people having been interviewed about their gambling, we have a far more accurate representation of how people gamble in the UK. The study uncovered data about where people gamble, what devices they use to gamble online, how many accounts they have and how age demographics affect gambling behaviour. Continue reading
The ODR, also known as the European Online Dispute Resolution Platform, is a Europe wide disputes system that is set to govern how all complaints take place between customers and businesses that operate within the EU.
This especially applies to remote gambling. Now if there's any disputes that you want to take up with a casino, but they operate within or outside of the UK, the ODR platform is the place to handle that dispute. It launches properly on the 15th February, but their site has just gone live. Before that official launch, let's get to grips with how it works and how you can use it. Continue reading
From the start of January, Unibet casino has taken a strong stance on problem gambling by offering free downloads of Betfilter anti gambling software. Unibet customers who go to purchase and download Betfilter, will be given a voucher by Unibet upon the point of purchase. They can then use this voucher to purchase a year long free licence of the software.
Maris Bonello, integrity analytics manager at Unibet, explained that Unibet didn't want to be a company that just “believes in responsible gambling – we are a company that actually believes in it and put actions to our words”. Continue reading