Depositing via Phone Bill (SMS) - FAQ

08th August13 min read

Over the years, we’ve had readers asking us about depositing via phone bill . Some questions came up more frequently than others, such as “Where should I play?”, “Is it safe?”, “Can I deposit with my network provider”, “What do I do when this happens?!” This article is a comprehensive FAQ to quench your curiosity and solve your problems.

Getting Started

How do I start depositing by phone bill?

Just head over to the casino and deposit. There is no separate registration or activation process for phone bill payments.

Can I use this option with Pay As You Go/ phone contract?

Both are accepted. Pay As You Go users top up credit before using the service, while users on a contract pay for their usage at the end of the month.

How do I pay?

If you are a Pay as You Go user, payments are deducted from your mobile credit balance. If you’re on contract instead, you pay for deposits in your monthly phone bill.

Which mobile network providers allow depositing via phone bill?

All UK phones provide this option. This includes EE, O2, Vodafone, Three, Virgin Mobile, Lebara, Tesco & BT Landline.

What about other networks? Can I use this option with giffgaff?

You probably can. Tesco Mobile, giffgaff, and LycaMobile operate on the same networks as the major few mentioned above.

How does depositing by BT Landline work?

It's the same as depositing by SMS; just select the option and follow the instructions.

Is there a minimum or maximum amount that I am allowed to deposit?

Yes. They vary with different mobile casinos. Mobile casinos usually accept phone deposits from £3 to £30.

Can I deposit via phone bill with my phone? My phone is a Samsung/ Sony/ LG/ iPhone/ HTC/ Nokia/ any-brand-under-the-sun.

Yes. Users with any phone, on any UK phone network, can deposit via phone bill. If you can play at a mobile casino on your phone, you can use phone billing.

Are there any service fees? How much does this payment service cost?

Absolutely nothing! If you deposit £10 at a mobile casino, you get to play with the full amount of £10.

Does the money appear in my casino account instantly?

Yes. The casino will send you a receipt via text message as well, within few minutes of the transaction.

Withdrawing

How do I cash out or withdraw my winnings?

Instead of going through your mobile network provider, most casinos offer withdrawals via cheque, bank transfer or Paypal. These options may vary with different mobile casinos. We believe cheque is a great option if you’re prepared to wait a couple of days for it to arrive by post. This is because you don’t have to hand over any debit or credit card details.

Can I ask for a refund?

Yes. You can do this by requesting a withdrawal from the mobile casino, or by contacting the mobile casino.

Limits

Is there a depositing limit?

Yes, there are two kinds of limits:

  1. There is a daily limit of £30. However, different casinos use different Payforit intermediaries (or payment software providers) and each provider has separate daily limits. If you would still like to play, you may visit another casino. Here’s a list of great casinos to play at. Otherwise, you can deposit via a different method.
  2. There is a monthly credit limit, which is set by your mobile network provider. If you would like to change your credit limit, please contact your network.

What happens when I reach my limits?

You’ll receive a text message from the casino or your phone network to inform you. If you would still like to play, you can opt for another depositing method such as credit/ debit cards, Ukash, e-wallets like Paypal and Neteller, as well as bank transfers.

What other depositing methods are available?

The different depositing options may vary by casino, but the most common options include e-wallets like Paypal and Neteller, credit and debit cards, paysafecard and Ukash vouchers. There may be service charges to use certain services, so please remember to check before you deposit.

General Questions

Is it true that depositing by phone bill is the greatest depositing method out there?

Yes. It is the most convenient and secure method out there. There is no need to buy physical Ukash vouchers and no credit card numbers to enter.

Is it safe?

100% safe. There are many layers of security, which we will break down for you one at a time.

  1. No credit card numbers or billing information are passed to the mobile casino, hence zero chance of fraud. There is no possibility that a merchant would use your billing information illegally or include unauthorised charges.
  2. The mobile network monitors casinos to ensure that they follow the contractual conditions.
  3. The Payforit scheme which governs mobile payments is regulated by UK mobile network operators and independent organisations

Are there any hidden charges?

Nope. All costs and details are clearly displayed before every purchase. There are receipts via text message as well.

The money flows from you to the mobile network operator, then to the casino. This money flow is governed by Payforit, a well-regulated mobile payment scheme. The actual transactions and payment systems are provided by Accredited Payment Intermediaries (API) such as Boku. These guys set up the payment software, such as the on-screen payment pages and notification systems. These APIs ensure that Payforit scheme rules are strictly adhered to.

Where are the best places to play?

We have compiled a complete list of mobile casinos that accept depositing by phone bill. We recommend Pocket Fruity, mFortune, Winneroo. For Bingo lovers, here's a list of the Top 5 Mobile Bingo Games that let you deposit by phone bill. Prefer Table Games? Here's a list of the Blackjack, Roulette and Poker that let you deposit by phone bill.

What else can I pay for using my mobile phone?

You can purchase online digital content and services, such as videos and games. More and more people are realizing the greatness of paying via your mobile phone. There are new schemes set up, such as paym which allows you to pay a contact and Orange Quick Tap which transforms certain mobile phones into contactless credit cards.

Trouble-Shooting Unlikely Problems

My deposit is unsuccessful.

There are three possibilities:

  1. You have reached your daily limit at that casino or the credit limit set by your network provider.
  2. If you’re a Pay As You Go user, you may have insufficient credit balance. In which case, just purchase a top-up.
  3. The network is down, or your internet connection isn’t stable. Your request is not received by the mobile casino. Please wait for a few minutes and try again.

I’ve lost my phone signal and I’m not sure if my payment was successful.

Did you get a receipt via text message? You would if your payment is successful. Otherwise, please try again.

I didn’t get a text receipt!

Check your phone to ensure that there is enough space to receive SMSes.

The deposit didn’t show up in my casino account.

It could be a technical error or a temporary network failure. If you have received a SMS receipt, the payment has definitely been made. The casino would have these payment records and they’ll ensure that it reflects onto your account balance. Go ahead and contact the casino. Unpredictable technical problems like these may crop up and it is important to play at a casino with good customer service.

What if I no longer want to deposit by phone bill?

Please contact your mobile network provider to disable third-party billing or Premium SMS. We've written an article about blocking phone bill deposits here.

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