Withdrawing Winnings – The Mobile Casino Blogging Project

05th February4 min read

Recently, I covered winning strategies, but the only thing more enjoyable than being on a winning streak and banking plenty of funds is withdrawing those winnings so you can treat yourself to a reward. In this post I look at how one goes about claiming their winnings from mobile casinos. I'll look at the methods available to withdraw money with (looking both at their benefits and shortcomings), and I'll look at some of the hurdles you might face while trying to withdraw at mobile casinos.

After a month of playing slots (do you remember how clueless I was when I started?), I’ve really got into the groove of things. Slots are really quite easy games to play. After a lucky weekend, I’m a little richer and a great deal happier. It wasn’t much money that I won, and it would be wiser to reinvest it in a few more rounds of slots. However, as your trusty blogger, I decided to try the withdrawal process.

How to Withdraw Winnings?

1. Contact Customer Support or Read the Withdrawal FAQs

Different casinos have different policies (more on these below), and the quickest way to learn about them or confirm a fact decent casinos have awesome customer support. If you’re like me, I prefer to talk to a real human being when dealing with “important matters” like money. It’s very convenient to get hold of someone at mobile casinos today; via phone, email, live chat, SMS for a call. If you prefer to find out on your own – or it’s a bit past-midnight hour and there’s no 24-hour customer support available – just read the FAQs. Most casinos have comprehensive Help pages.

2. Choose a Withdrawal Method

Your options usually depends on how you deposited money. For example, if you deposited via credit card or debit card, you’ll receive your money via the same card. The same goes for depositing and withdrawing via the same Paypal or Skrill account.

If you’ve deposited via Mastercard, Maestro, Ukash, electronic cards (paysafecard or SOLO), or by phone billing (via Boku, mobile phone network or BT Bill), you’ll usually be offered the cheque method. You can choose to provide a debit card number or request a bank/wire transfer if you prefer. The bank transfer method involves providing them your bank name, account number and sort code.

3. Wait for the Money!

This step includes being patient, plotting ideas on how to spend the money and waiting!

FAQs on Casino Withdrawals

1. Must I rovide my address and phone number?

It is extremely important that you provide your correct details when you register for a casino, because the mobile casinos uses these details when you withdraw money. In most cases, the details are used to verify that you’re a real human and not a money-laundering robot, and that you’re above 18. It’s  a small hassle to register for a new account and I’ve been tempted to give them a fake phone number once to avoid those pesky promotional SMSes. You do need your real address so the cheque gets to the right place. Also, if you’re gambling with real money and earning real money, give them your real details. Period.

2. Do you need to verify your ID?

All casinos require you to verify your identity by providing a utility bill with your address or a photo ID. This is usually done during your first withdrawal. This extra step is quite inconvenient, but it is a requirement set out by UK’s casino regulations! You’ll pass the verification process, unless you’re playing under the age of 18...

3. How long does it take to receive your money?

About 3 to 5 working days, depending on the casino. First, you’ll have to wait for the casino to process your withdrawal request (verify your ID, check that you haven’t placed any fishy wagers, pass the request to their finance department, etc.). This process varies from casino to casino; Guts Casino takes a respectable 2 hours while most casinos take about 3 working days. After it has processed the withdrawals, the casino will instruct the payment provider to transfer the money into your account. Skrill or Neteller transfers money instantly, while banks and credit cards require a further 2 or 3 working days to complete their procedures. In my opinion, casino customer service teams are as efficient as large online retailers like ASOS, and three working days is a perfectly acceptable length of time to wait. I’ve heard that it may take longer to process withdrawals for big wins, and that the casino may offer to give your winnings over multiples withdrawals.

4. Are there any fees?

This depends on the casino. From my experience, most casinos do not charge any transaction fees and those that charge a very small amount (2.5% of the transaction value). One of the key points of mobile gambling is that what you win is untaxed, so it would be a little self-defeating for casinos to expect you to pay for withdrawals.

5. Is there a minimum or maximum amount that I can withdraw?

Yep. These limits are usually set at £10 to £20,000. This is true for all Probability-powered Casinos such as LadyLucks and Mr Mobi. At Pocket Fruity, you can withdraw £20 to £250 at one time.

Psst... there are no withdrawal limits at William Hill!

 6. When can you withdraw?

When you win, duh! The longer answer would be after you’ve hit the minimum limit (usually £10, but see above question) and fulfilled your bonuses’ wagering requirements. Wagering requirements are the restrictions that a casino places on their bonuses, which you must fulfill before you can withdraw your bonus and any accumulated winnings. For example, if you have received £10 free and the wagering requirements is 20x, you’ll have to wager £200 before you can withdraw your bonuses. Different bonuses and casinos have different terms and conditions, so it would be wise to check these before redeeming them. Sometimes, making a withdrawal forfeits your bonuses.

Most casinos will inform you when you have played through the wagering requirements. Just check the Banking Section of your account and the amount you can withdraw is usually clearly stated. Here’s a screenshot from Pocket Fruity. Its site comes with a "Bonus Unlocked Bar" which demonstrates how much you have to play with before you can cash out. Mine is at 0%, because I haven’t redeemed any bonuses from Pocket Fruity.

7. I haven’t received my money after a week!

Ring the alarm bells! Firstly, contact the mobile casino and ensure that your withdrawal has been processed. If you’re really concerned, you can contact the casino’s license provider such as the UK's Gambling Commission.

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