ODR Platform Live In Preparation For 15th February Launch

The ODR, also known as the European Online odr platformDispute Resolution Platform, is a Europe wide disputes system that is set to govern how all complaints take place between customers and businesses that operate within the EU.

This especially applies to remote gambling. Now if there's any disputes that you want to take up with a casino, but they operate within or outside of the UK, the ODR platform is the place to handle that dispute. It launches properly on the 15th February, but their site has just gone live. Before that official launch, let's get to grips with how it works and how you can use it.

The ODR Platform For Remote Gambling

The ODR platform is an EU wide regulated european uniondispute service that allows consumers, traders and ADR providers (Alternative Dispute Resolution e.g Trading Standards) to file and respond to online disputes. These disputes can be within the same borders, but are primarily set up to facilitate easier communications where the trader and consumer are in different EU countries.

Regulations have been put in place which requires all companies that are subject to the ODR to provide:

  • a link on their website to the ODR platform, irrespective of whether they currently market their products or services to consumers in other member states
  • an email addresses on their website so that consumers have a first contact point. This could be the email address of an individual or a shared mailbox that has been set up to deal with complaints.

Since all remote gambling services are part of remote gamblingthis agreement, it means that anyone using online casinos, now has a single, regulated service that they can use to raise disputes with their casinos. You now no longer have to simply rely on the casinos own complaints department to do the heavy lifting.

ODR Platform Is Live Right Now

A the moment there is a place holder welcome page for the European Online Dispute Resolution platform, that you can find here. The full site and service will go live from 15th February, at which point, all its regulations will be legally enforceable.

Anyone who is a trader, has the opukgcportunity during this early maintenance period to ready their own website and marketing departments to prepare for the live date. After this point, they will be given access along with all other viable parties.

The UKGC has a great in-depth write up that thoroughly explains the ODR. Hopefully, our quick breakdown has given you enough information, so that you know what power you have in case there's ever the need to dispute with your casino.

About Harvey

Harvey joined us back in 2015 and has spent his time with us creating our videos, searching out the most interesting news stories and and drafting up helpful guides to aid you in all areas of the gambling world. Whether you're looking for something helpful like a guide to mobile depositing, or something light like a top 5 list of the craziest gambling losses; Harvey will deliver it free of any pointless extra fluff.


Do you know the rules which protect you from nefarious casinos, or where to go if you think they’re being bent or broken? Mobile casinos are governed by tons of regulations – both those which relate to gambling as a whole and those which are specific to egaming – and they dictate everything from where and how a casino can advertise, to how it should be looking after the money you deposit there. In our regulations section, we look at all the laws and rules which casinos should be abiding by and offer you advice on how to keep yourself safe. This means that not only will we tell you about the bodies you can appeal to if you think a casino has treated you unfairly, or acted outside the rules, but also help you learn to spot the indicators that a certain casino may not be the safest place to park your money.

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